Privacy Policy

1. Who we are

Mucky Boots
Stafford, United Kingdom
Tel: +44 7525 939720
Email: See contact options on our Contact page

2. Information we may collect

We only collect minimal personal data necessary to provide our services, such as:

• Your name and contact details (e.g. phone number, Facebook Messenger profile)
• Information you provide voluntarily when contacting us

We do not use forms on this website — contact is made directly by phone or Facebook Messenger.

3. How we collect your information

We collect information when you:

• Contact us by phone or Facebook Messenger
• Interact with our website (e.g. visiting pages or clicking links)

4. How we use your information

Your information may be used to:

• Respond to enquiries
• Provide quotes or arrange services
• Follow up on past work or provide updates

We do not use your data for marketing unless you explicitly opt in.

5. Legal basis for processing

We process your data under the following lawful bases:

• Consent – when you contact us voluntarily
• Contract – when arranging or providing services
• Legitimate interests – for general communication and customer service

6. Data storage and retention

We retain your information only as long as necessary. Personal data is stored securely within the platforms you contact us through (e.g. Facebook Messenger) and is not stored on this website.

7. Third-party services

We use the following third-party services:

• Facebook Messenger – for customer communication
  Facebook Privacy Policy
• Cloudflare – for security, analytics and performance
  Cloudflare Privacy Policy
• Google Fonts & Remix Icons – for design (may log browser data)

We do not use advertising, retargeting or behaviour tracking cookies. We use Cloudflare Web Analytics to understand general website traffic. This service does not use cookies and does not track individual users.

8. Your rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion
• Object to or restrict processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, please contact us via the Contact page.

9. Data security

We use HTTPS encryption and rely on secure third-party platforms for all communication. We do not store your personal data in website databases.

10. Changes to this policy

We may update this privacy policy from time to time. Changes will be published on this page with an updated revision date.

11. Cookies

We do not use cookies on this website. No information is stored on your device or tracked during your visit.